Refund policy
At MWE360, we want you to be satisfied with your purchase. Because our products require preparation, assembly, and delivery arrangements, please review your order carefully before it ships. To request after-sales assistance or a return, email support@marveltechgroup.com with your order number, the reason for your request, and relevant photos or videos if the product has an issue. Please do not send an item back before receiving return instructions from us.
Eligibility for Returns and Refunds
If a product is defective or arrives with a quality issue, please contact us so we can assess the issue and arrange an appropriate solution.
Important: Once an order has shipped, we do not offer no-reason returns or refunds for products without quality issues, including after delivery, except where applicable law provides otherwise.
In exceptional circumstances, MWE360 may approve a voluntary return of a non-defective product in advance. A return request must be approved by MWE360 in writing before the product is sent back. The item must be complete, with all accessories and components, and must be returned in its original protective packaging where available. Approval of a return request does not guarantee a refund. The returned item must pass inspection at our designated warehouse and remain suitable for resale in its applicable condition category.
We reserve the right to decline a voluntary return that was not approved in advance or if the item is incomplete, damaged, or not suitable for resale. This policy does not limit any rights customers may have under applicable law, including statutory cancellation or product-quality rights.
Time Limit for Accepting Returns
We will inspect an authorized return within 2 business days after it arrives at our designated warehouse and notify you of the outcome. This is the warehouse inspection period, not a two-day window for customers to request a return.
Shipping Costs and Refund Deductions
For a confirmed product defect, MWE360 will cover the authorized return shipping cost and provide return instructions.
What Will It Cost? — U.S. Orders Only
For an approved voluntary return of a non-defective product delivered to a U.S. address, a return handling fee will be deducted from the eligible refund according to the product’s condition when it arrives at our designated warehouse:
| Product condition on return | Return handling fee |
|---|---|
| Unopened — original shipping package unopened; product and accessories complete | 15% |
| Opened, unused — package opened, but product not installed or used; product and accessories complete | 20% |
| Opened, used — product installed or used, but complete, functional, undamaged, and suitable for resale | 30% |
- The percentage is calculated on the price actually paid for the returned product after discounts, excluding sales tax and any separately charged shipping.
- The return handling fee covers order preparation, assembly, inspection, and original outbound delivery costs. These costs will not be deducted a second time.
- The return handling fee does not include return shipping. The customer must arrange and pay to ship the product to our designated warehouse.
- These percentages are standard maximum fees for their respective condition categories. MWE360 may reduce or waive the applicable fee based on the circumstances of an individual order. A higher fee will apply only if its amount or calculation method was clearly disclosed to and accepted by the customer before purchase.
- Before the customer ships an approved voluntary return, we will confirm in writing the applicable condition category, return handling fee, and estimated refund. If inspection finds that the product’s condition materially differs from the condition described before return, we will explain any change to the applicable published category before finalizing the refund.
- This return handling fee applies only where its terms were disclosed before purchase and where permitted by applicable law. It does not apply to defective or incorrectly supplied products, or to a return made under a statutory cancellation right.
Other Destinations
The U.S. return handling fee does not apply to orders delivered outside the United States. Where no statutory cancellation or withdrawal right applies, an exceptionally approved voluntary return of a non-defective product requires the customer to pay the return shipping cost. After the item passes inspection, the eligible refund may be reduced by the original outbound shipping and assembly costs incurred in fulfilling the order, where permitted by applicable law. We will communicate any applicable deductions before you ship the item back.
Where a statutory cancellation or withdrawal right applies, return and refund handling, including any delivery charges that must be refunded, will follow applicable law. This policy does not limit those rights.
Please repack the product securely in its original packaging. We recommend using a trackable, insured shipping service, as damage during return transit may affect refund eligibility.
If the product is damaged during delivery, please contact us promptly with photos of the product and packaging, and retain the packaging so the issue can be investigated with the carrier. If any parts are missing, please contact us so we can arrange delivery of the missing parts. Missing parts alone do not necessarily mean the product is defective; our existing one-year parts service remains available.
Refund Processing
If your return is approved after inspection, the refund will be issued to the original payment method after any applicable deductions. Please allow 1–2 weeks for us to process an approved voluntary return and refund. Your payment provider may need additional time to post the funds. Any statutory refund deadline takes precedence over this processing estimate.
Contact Information and Return Address
For questions about returns, refunds, damaged deliveries, or missing parts, email support@marveltechgroup.com.
Only after receiving return approval and instructions, send the product to the address provided for your return. Our designated return address is:
MWE3604980 Eucalyptus Ave
Chino, CA 91710
United States