Refund Policy

At MWE360, we want you to be satisfied with your purchase. Because our products require preparation, assembly, and delivery arrangements, please review your order carefully before it ships. To request after-sales assistance or a return, email support@marveltechgroup.com with your order number, the reason for your request, and relevant photos or videos if the product has an issue. Please do not send an item back before receiving return instructions from us.

Eligibility for Returns and Refunds

If a product is defective or arrives with a quality issue, please contact us so we can assess the issue and arrange an appropriate solution.

In exceptional circumstances, MWE360 may approve a non-defective return in advance. To qualify, the item must be unused, in its original condition and packaging, and include all accessories and components. Approval of a return request does not guarantee a refund; the returned item must first pass inspection at our designated warehouse and remain suitable for resale.

We reserve the right to decline a non-defective return if it was not approved in advance or if the item does not meet these conditions. This policy does not limit any rights customers may have under applicable law.

Time Limit for Accepting Returns

We will inspect an authorized return within 2 business days after it arrives at our designated warehouse and notify you of the outcome. This is the warehouse inspection period, not a two-day window for customers to request a return.

Shipping Costs and Refund Deductions

For a confirmed product defect, MWE360 will cover the authorized return shipping cost and provide return instructions.

For an exceptionally approved return of a product without a quality issue, the customer is responsible for return shipping. Once the product reaches our designated warehouse and passes inspection, we will refund the eligible order amount minus the original outbound shipping and assembly costs incurred in fulfilling the order. We will communicate the applicable deductions before you ship the item back. Original outbound shipping and assembly costs are not refundable for these approved non-defective returns.

Please repack the product securely in its original packaging. We recommend using a trackable, insured shipping service, as damage during return transit may affect refund eligibility.

If the product is damaged during delivery, please contact us promptly with photos of the product and packaging, and retain the packaging so the issue can be investigated with the carrier. If any parts are missing, please contact us so we can arrange delivery of the missing parts. Missing parts alone do not necessarily mean the product is defective; our existing one-year parts service remains available.

Refund Processing

If your return is approved after inspection, the refund will be issued to the original payment method after the applicable deductions, if any. Please allow 1–2 weeks for us to process an approved return and refund; your payment provider may need additional time to post the funds.

Contact Information and Return Address

For questions about returns, refunds, damaged deliveries, or missing parts, email support@marveltechgroup.com.

Only after receiving return approval and instructions, send the product to: